At least during this semester, studying communication is important to earn a good grade in the class, right? This quiz will help . To meet instrumental needs, we often use communication strategically. In order to explore how communication is integrated into all parts of our lives, I have divided up our lives into four spheres: academic, professional, personal, and civic. A newly hired employee may initially perform the role of motivated and agreeable coworker but later perform more leadership behaviors after being promoted. In some cases, people see it as their ethical duty to communicate information that they feel is in the publics best interest. A parent may perform the role of stern head of household, supportive shoulder to cry on, or hip and culturally aware friend based on the situation they are in with their child. Jargon should be avoided in all business messages. Anita L. Vangelisti and Daniel Perlman (Cambridge: Cambridge University Press, 2006), 421. According to the text, communication can be defined as the transmission of ________ from one individual or group to another. Far better to note the conflicting ideas and therefore proceed immediately to step two. These snapshots are useful for scholarly interrogation of the communication process, and they can also help us evaluate our own communication practices, troubleshoot a problematic encounter we had, or slow things down to account for various contexts before we engage in communication (Dance & Larson, 1976). English, science, history, and more. This is an example of communication messages that dont really require a high level of conscious thought or convey much actual content or generate much meaning. Jaime responded to the inquiry. Action Grid d. No more than eight words, Which of the following sentences uses a stylistic device to emphasize the important idea? Quiz & Worksheet - The Communication Process, Business 101: Principles of Management Course Practice, Types of Communication: Interpersonal, Non-Verbal, Written & Oral, Types of Communication: Interpersonal, Non-Verbal, Written & Oral 3.The message is then transmitted to the receiver through a channel (for example, a memo or phone call). which of the following is an example of a comma splice? Psychological noise occurs when you have a hard time understanding the words of a message, while physiological noise occurs when you cannot understand the grammatical structure of a message. The influential scholar Erving Goffman compared self-presentation to a performance and suggested we all perform different roles in different contexts (Goffman, 1959). We have already learned the influence that contexts have on communication, and those contexts change frequently. Phatic communion, like most aspects of communication we will learn about, is culturally relative as well. These I guess you had to be there moments illustrate the fact that communication is unrepeatable. c. The interviews were conducted by the department supervisor. Once we get further into the book, I am sure the personal implications of communication will become very clear. When dealing with communication ethics, its difficult to state that something is 100 percent ethical or unethical. Aristotle goes on to say that we should act to the right extent, at the right time, with the right motive, and in the right way. This quote connects to communication competence, which focuses on communicating effectively and appropriately and will be discussed more in Section 1.4 Communication Competence. True Conversely, when communication goes well, we often wish we could recreate it. The real world is whatever we are experiencing at any given moment. The exchange of messages and information is important for many reasons, but it is not enough to meet the various needs we have as human beings. empathy b. at both the left and the right margins (justified) Although younger people have tended not to be as politically engaged as other age groups, the current generation of sixteen- to twenty-nine-year-olds, known as the millennial generation, is known to be very engaged in volunteerism and community service. In Chapter 6 Interpersonal Communication Processes and Chapter 7 Communication in Relationships, we will explore the dark side of communication in more detail. b. Use the word "they" to avoid identifying gender based on observation, A letter is an effective channel for an internal written message requiring formality or sensitivity. Discuss the ways in which communication is guided by culture and context. We have already learned, in the transaction model of communication, that we communicate using multiple channels and send and receive messages simultaneously. True Just as many companies, celebrities, and politicians create a public image, we desire to present different faces in different contexts. In this section we will discuss how communication is learned, the rules and norms that influence how we communicate, and the ethical implications of communication. ", TRUE or FALSE We learn to communicate using systems that vary based on culture and language. Employers appreciate good listening skills and the ability to communicate concisely because efficiency and clarity are often directly tied to productivity and success in terms of profit or task/project completion. 2.The sender encodes the message. False. crowdstorming In such a competitive job market, being able to document that you have received communication instruction and training from communication professionals (the faculty in your communication department) can give you the edge needed to stand out from other applicants or employees. secondary audience Save. Sentence length does not have an impact on reader comprehension These examples arent on the same scale as differing languages, but they still indicate that communication is learned. Communication has short- and long-term effects, which illustrates the next principle we will discusscommunication is irreversible. It is also a norm to greet people when you encounter them, especially if you know them. . b. Which of the following items within a bulleted list deviates from parallel structure? You hopefully now see that communication is far more than the transmission of information. 0. As we learned earlier, context is a dynamic component of the communication process. True a. involve ethical or legal issues Some scholars have put forth definitions of communication stating that messages must be intended for others to perceive them in order for a message to count as communication. But the degree to which and in what circumstances we engage in phatic communion is also influenced by norms and rules. Most people admit that communication is important, but its often in the back of our minds or viewed as something that just happens. Putting communication at the front of your mind and becoming more aware of how you communicate can be informative and have many positive effects. Since communication is central to the creation of our relationships and communities, ethical communication should be a priority of every person who wants to make a positive contribution to society. As a member, you'll also get unlimited access to over 88,000 lessons in math, Our regional sales staff will meet in Los Angeles on February 1, in Pittsburgh on August 15, and in Kansas City on December 1. and "What do I hope to achieve?" All rights reserved. Want to create or adapt books like this? We all know not to unload our physical and mental burdens on the person who asks, How are you? or go through our to do list with the person who asks, Whats up? Instead, we conform to social norms through this routine type of verbal exchange. Working together helps members learn more about the organization's values and procedures. When each party gets a chance to be a sender and receiver. Poor listening skills were shown to contribute significantly to failure in a persons first year of college. b. c. Daily customer service, Headings can be an effective tool to highlight information, improve readability, and ________. False, Collaboration on team-written documents may be necessary for projects that are big, have short deadlines, and ________. In peer review with a classmate or workplace colleague While many behaviors can be more easily labeled as ethical or unethical, communication isnt always as clear. In communication studies and information theory, noise refers to anything that interferes with the communication process between a speaker and an audience. a. tend to see what we expect to see b. Although businesses and corporations have gotten much attention for high-profile cases of unethical behavior, business ethics has become an important part of the curriculum in many business schools, and more companies are adopting ethical guidelines for their employees. Communication allows us to present ourselves to others in particular ways. Effective communication is important in the workplace and just about anywhere that requires you to interact with others. Gunter Senft, Jan-Ola Ostman, and Jef Verschueren (Amsterdam: John Benjamins Publishing Company, 2009), 22633. In the planning stage of the writing process, business writers collect research. Beyond the relevance to your grade in this class, I challenge you to try to make explicit connections between this course and courses you have taken before and are currently taking. He is deciding what kind of language is appropriate, what depth of explanation is needed, and whether his tone should be formal or informal. False, When proofreading a document, you should focus on all of the following except ________. Following the process 3-x-3 writing process helps a writer because it ________ . The communication process is generally defined in five steps: sender has an idea, sender encodes the idea in a message, message travels over a channel, 1. Communication helps us with civic engagement and allows us to participate in and contribute to our communities. The Communications Process: Encoding and Decoding Model of the Encoding and Decoding Communication Process This model of the communication process helps describe the steps (process) and the challenges of a brand (or company) communicating (and promoting) to their intended target audiences. b. require every participant to contribute ideas Your answer isnt just based on who you think you are, since much of how we think of ourselves is based on our communication with other people. Quiz, What is the Communication Process? Feedback may be direct, such as a written or verbal response, or it may take the form of an act or deed in response (indirect). There was a reserve supply of copier paper stored in the second floor stockroom. Rules and norms influence the routines and rituals within our communication. c. Team-written documents and presentations are less formal and more up to date. b. Despite the well-documented need for communication skills in the professional world, many students still resist taking communication classes. a. direct organizational pattern Culture and context also influence how we perceive and define communication. Students: No parking in Lot C! c.Students can park in Lot C. a. He is obviously being disrupted by his fellow classmates. This process is called ________. Later in this book we will discuss the importance of ethical listening, how to avoid plagiarism, how to present evidence ethically, and how to apply ethical standards to mass media and social media. Murdering someone is generally thought of as unethical and illegal, but many instances of hurtful speech, or even what some would consider hate speech, have been protected as free speech. In addition, ethical communicators cannot avoid responsibility for the effects of what they say by claiming they didnt intend for their communication to cause an undesired effect. The Communication Process DRAFT. The emphasis in the credo and in the study of communication ethics is on practices and actions rather than thoughts and philosophies. Communication has broad ethical implications. Write a paragraph describing the effects of human geographic factors driving the California gold rush as well as the effect that the gold rush had on westward expansion. True Plus, get practice tests, quizzes, and personalized coaching to help you succeed. Organizing his message Psychological noise refers to things that are going on in your head as you engage in the communication process, while physiological noise refers to things that prevent us from giving our full attention. Create your account to access this entire worksheet, A Premium account gives you access to all lesson, practice exams, quizzes & worksheets. Noise can be external (a physical sound) or internal (a mental disturbance), and it can disrupt the communication process at any point. Much of ethics is gray area. Explain how communication meets physical, instrumental, relational, and identity needs. Some peoples relational needs are negative, unethical, or even illegal. We may communicate our deteriorating commitment to a relationship by avoiding communication with someone, verbally criticizing him or her, or explicitly ending a relationship. a. A research study found that spouses of suicide or accidental death victims who did not communicate about the death with their friends were more likely to have health problems such as weight change and headaches than those who did talk with friends (Greene, Derlega, & Mathews, 2006). How are they connected to context and/or social rules and norms. a. 22 times. Getting integrated: The concepts of integrative learning and communication ethics are introduced in this section. One of the best techniques a receiver can use to improve understanding is to paraphrase a speaker's message, TRUE or FALSE a. exchanging short messages on social media networks crowdmarketing True True - Definition & Importance True c. What does the receiver need to know about this topic? All other trademarks and copyrights are the property of their respective owners. Other Factors The quiz questions will assess your comprehension of: View examples that help explain the communication process in our lesson entitled What is the Communication Process? Communication is symbolic in that the words that make up our language systems do not directly correspond to something in reality. You will receive your score and answers at the end. a. The new computer password policy impacted all students, teachers, and those who work in offices. As you read through the following list, I am sure many of these tactics will be familiar to you. Are you funny, smart, loyal, or quirky? Researchers have identified many tactics that people typically use in compliance-gaining communication (Gass & Seiter, 1999). Whether verbal or nonverbal, mediated or interpersonal, our communication is guided by rules and norms. As such, the stages should be understood as different modes that contribute to a project, rather than sequential steps. Greene, K., Valerian J. Derlega, and Alicia Mathews, Self-Disclosure in Personal Relationships, in The Cambridge Handbook of Personal Relationships, eds. Choose the most effective way to revise the following sentence for positive emphasis. One Face-to-face conversation Professionally, employers desire employees with good communication skills, and employees who have good listening skills are more likely to get promoted. We are committed to the courageous expression of personal convictions in pursuit of fairness and justice. This narrow definition only includes messages that are tailored or at least targeted to a particular person or group and excludes any communication that is involuntary (Dance & Larson, 1976). b. composing All other trademarks and copyrights are the property of their respective owners. Communication scholars have been aware of the connections between communication and a persons civic engagement or citizenship for thousands of years. Analyze the California Gold Rush and Its Effects. searching electronically While either of these may be true for some, studying communication can only help. Business letter, Before you compose a message, ask yourself "Why am I sending this message?" This second step requires a shift from talking about actionsthe. Communication skills are also tied to academic success. 97% average accuracy. Communication is guided by culture and context. Receiver 5. Quiz & Worksheet - Steps of the Communication Process.

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