The company stated that customers who bought tickets between February and June 2018 may have had data compromised. Get our 2-minute email updates that we send to 1,000s of people. [48], In a 2009 article by the CBC, Ticketmaster argued that legislation was needed in Ontario to protect fans from scalpers and unauthorized ticket brokers saying, "You and I both know there is a thriving ticket-broker industry so the law is really a fiction We very strongly feel the law needs to be modernized to reflect the reality of internet commerce. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. [85] In less than an hour of availability, the ticketing platform's servers were "unable to answer", with users "either completely logged out or in a queue 2,000-plus people strong that appeared frozen." Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Ticketmaster, which is owned by the entertainment giant, has seen operating income rise by 15% and AOI by 11%. All rights reserved. [11] In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc., a ticket vendor that sold tickets online and over the phone. They are re-designing their websites and developing mobile applications and enhanced online event ticketing software to offer a user-friendly booking experience. A significantly higher number of theaters and exhibitors have started accepting m-tickets and e-tickets to prevent wastage of paper. https://www.theticketingbusiness.com/2020/02/28/live-nation-reports-revenue-growth-2019-11-5bn/. Thousands of email sent out to people stating "Congratulations, you have been successful in the ballot for a pair of standing tickets". The increasing trend of using the Internet for bookings and reservations is expected to significantly bolster the market. Knowing that every second there are 18 new transactions through Ticketmaster. Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. "[78] The allegations were first reported in 2017 when a former CrowdSurge top executive hired by Ticketmaster hacked into his former employer's database. It costs you nothing to try SignHouse! Furthermore, the hassle-free process of online booking and transaction increases convenience for both consumers and service providers. ticketmaster.com is ranked #1 in the eCommerce & Shopping > Tickets category and #317 Globally according to March 2023 data. Ticketmaster has 6,678 employees, and the revenue per employee ratio is $2,497,941. [77] According to FBI Assistant Director-in-Charge Williams Sweeney, "Ticketmaster used stolen information to gain an advantage over its competition, and then promoted the employees who broke the law. At the same time, the Gross-Profit went down by . The cookie is used to store the user consent for the cookies in the category "Performance". This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2014 to 2025. Ticketmaster provides ticketing services in 31 countries and in 2019 delivered 115 million tickets internationally. Berchtold, despite apologizing for the debacle, denied accusations of monopoly and fraud, but accepted that "there are several things we could have done betterincluding staggering the sales over a longer period of time and doing a better job setting fan expectations for getting tickets" and continued to blame "industrial-scale ticket scalping" and "unprecedented number of bots" in Swift's tour debacle. This continued expansion in Asia . Key Ticketmaster user stats. The platform charges a fee on tickets purchased and resold on the platform. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. The company believed this would help circumvent brokers and scalpers. Digital projection combined with satellite delivery allows exhibitors to expand their product offerings, including the presentation of 3-D content and alternative entertainment. The case settlement was approved in 2015 and Ticketmaster issued vouchers and discount codes to fans who purchased tickets online between 1999 and 2013. After extensive research and analysis, Zippia's data science team found the following key financial metrics. The peak quarterly revenue was $6.2B in 2022(q3). 100%-off invitations to access paid products for $0, value-packed emails + more. In 2022, Ticketmaster reported an incredible success, with revenue of $12.3 billion - a staggering increase from the $6.3 billion reported in 2021. Ticketmaster is the official ticketing partner of the NHL, NFL, NBA, USTA, PGA Tours, a number of MLB and MLS teams, and artists and venues around the world. Ticketmaster was founded in Phoenix, Arizona in 1976[3] by college staffers Peter Gadwa and Albert Leffler, as well as businessman Gordon Gunn III. This goes for all countries in which the website is available. In 2022, Ticketmaster sold most tickets in the US, with 84.33% of the tickets. Market Data powered by QuoteMedia. The number of employees ranges from 5.0K to 10K. To connect with Ticketmaster employee register on SignalHire. Their stock opened with $14.50 in its Nov 19, 1996 IPO. Stubhub's estimated annual revenue is currently $232.2M per year. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Ticketmaster covers numerous events in various industries. Revenue Up 44% to $16.7 Billion 125% Operating Income Up 125% to $732 Million 49% AOI Up 49% to Over $1.4 Billion $1.8B Operating Free Cash Flow Up 3.9x to $1.8 Billion $967M Adjusted Free Cash Flow Up 94% to $967 Million, Converting 69% of AOI *Compared to 2019 For complete information regarding our financials, see our periodic filings Pay at Ticketmaster is significantly lower than some of its highest paying competitors, like Meta, Airbnb, and LinkedIn, which pay $155,739, $145,035, and $135,189, respectively. MEA is anticipated to witness considerable growth over the forecast period. View contact profiles from Ticketmaster Popular Searches Ticketmaster The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023. It also noted that its international ticketing business drove growth in fee-bearing tickets and gross transaction value (GTV), led by strong international concerts ticket sales. Daniel is leading the development of SignHouse's product, as well as strategising how else the company can reach its main mission: empowering 100M+to use the world's most efficient document organisational tools. [102][103] Live Nation cited several letters of support within its testimony, including one from American country singer Garth Brooks. Here's Who To Blame", "Live Nation calls for more aggressive ticket pricing from artists", "Ticketmaster announces major change which could see tickets prices soar", "Pearl Jam vs. Ticketmaster: Choosing Sides: Legal file: The pop music world is divided over the Seattle band's allegations, which led to a Justice Department investigation into possible anti-competitive practices in the ticket distribution industry", "U.S. Drops Ticketmaster Antitrust Probe: Entertainment: Abrupt closure of investigation lifts cloud of uncertainty over firm, catches others in industry off guard", "A Tangle Over Tickets: Ticketmaster, Target of Lawsuits, Says It Offers Broad Service", "COLUMN ONE: The Ticket King's Path to Power: As Pearl Jam just learned, Ticketmaster's Fred Rosen gets what he wants. Employees 1.0-5.0K Agree? The introduction of RFID tags built in to wristbands allow customers for ticketless entry and cashless event purchases. Venue owners, concert organizers, and event organizers across the globe are selling VIP packages. [114] Following this, tickets were available on third-party resale platforms such as Viagogo, with a general admission standing ticket for the final, originally priced at 380, being sold for up to 11,800. However you may visit Settings to provide a controlled consent. In order to ensure business continuity amidst the COVID-19 crisis, business organizations, especially in highly affected countries are allowing their employees to work from home. ticketmaster.com Ranking. Ticketmaster has acquired 17 organizations. Ticket purchases through smartphones and tablets are expected to witness a CAGR of over 7.0% over the course of the forecast period. Looking at 2020, I am confident in Ticketmasters ability to extend that leadership position globally as we add more customers, ticket more events and expand our digital ticketing footprint.. Of this revenue generated in 2022, over 2.2 billion U.S. dollars came from ticketing revenue and close to 13.5 billion U.S. dollars was generated through concerts. He hasn't managed a company one-fifth Ticketmaster's size. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. ", "Ticketmaster Has Its Own Secret 'Scalping Program,' Canadian Journalists Report", "Ticketmaster Responds to Senate Letter Investigating Resale Controversy: Exclusive", "Ticketmaster Faces Class-Action Lawsuit After Scalping Report", "Secretly Recorded Phone Call Offers Window Into How Live Nation Helped Metallica and Other Artists Place Tickets Directly On Resale Market", "Ticketmaster data breach: Thousands of customers may be affected", "Ticketmaster admits personal data stolen in hack attack", "Ticketmaster admits user data was stolen in breach", "The Ticketmaster breach what happened and what to do", "The Ticketmaster hack is a perfect storm of bad IT and bad comms", "Ticketmaster warns Australian customers of possible data breach", "Chat bot opens door to Ticketmaster payment card hack", "Ticketmaster Agrees to Tentative Settlement", "Ticketmaster voucher settlement was a debacle and it will get worse - MoneySmart - the Buffalo News", "Ticketmaster LLC Locks Horns with ACE Group Company Over Errors and Omissions Coverage", "Ticketmaster Canada Settles Deceptive Pricing Lawsuit for $3.4 Million", "Ticketmaster to pay $10 million in fines after admitting to illegally accessing competitor's computers", "Ticketmaster admits it hacked rival company before it went out of business", "Ticketmaster Accused of Hacking Rival Firm's Database", "Bruce Springsteen Fans Furious at Ticket Prices Going as High as $4-5K, Due to Ticketmaster's 'Dynamic Pricing', "Blink-182 Tickets Are So Expensive Because Ticketmaster Is a Disastrous Monopoly and Now Everyone Pays Ticket Broker Prices", "Ticketmaster to refund some fees after The Cure's Robert Smith says he was 'sickened' by prices", "Ticketmaster was 'experiencing technical difficulties' and outage reports surged as presale started for Taylor Swift's Eras tour", "Taylor Swift Fans Crash Ticketmaster Site", "Taylor Swift Tickets Are On Sale. [61], In September 2018, the Toronto Star reported that Ticketmaster was not enforcing ticket limit rules on its resale platform, TradeDesk. By keeping a price cap in place, you're really just driving the [resale] business into the shadows. Choose reports from a database of more than 10,000 reports. Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The 2022 FIFA World Cup is scheduled to be staged in Qatar; this is likely to provide an impetus to service providers in the country. In 2022, Ticketmaster has an average Monthly Active User (MAU) of 113.6 million users. Prominent services providers are increasingly developing user-friendly apps for Android and iOS to facilitate hassle-free ticket purchases. Additionally, select-your-own-seat, print-at-home-tickets and view from seat are some of the enhanced feature offered by the suppliers to enhance customer experience and thus increase their market share. By continuing past this page, you agree to our terms of use. [13], In September 2006, Ticketmaster President Sean Moriarty told NPR that Ticketmaster had lobbied several states to enact laws that would limit the ticket resale market to authorized companies. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Leading companies operating in the marketplace include Razorgato; StubHub; Ticketmaster; Tickpick; Fandango; AOL Inc.; Atom Tickets LLC; Fandango; Movietickets.com; Big Cinemas; Cinemark Holdings Inc.; BookMyShow.com; Vue Entertainment; Mtime; and Kyazoonga. Booking for an event overseas in different countries uses different sites. Annual return made up to 13 November 2015 with full list of shareholders Statement of capital on 2015-11-23 [94], In December, a group of Swift's fans, called "Swifties," filed a lawsuit against Ticketmaster and its parent company Live Nation, accusing them of fraud, anti-trust violations, and price-fixing. Event organizers across the globe are forming new ways to offer exclusive passes for catching attention of audiences growing appetite for customization. 100%-off invitations: access paid products for $0, Statistics &Research for Tech Companies, Ticketmaster Revenue and Growth Statistics (2023). Market Data copyright 2023 QuoteMedia. Est. On average, there are more mobile users than desktop users on Ticketmaster. The Ticketmaster systems are tested frequently and adhere to PCI-DSS rules. Let's now look at the key data about Ticketmaster Entertainment! Live Nation reports revenue growth in 2019 to $11.5bn - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The senators questioned Berchtold over Ticketmaster's monopolistic practices, policies, ticket costs, lack of transparency, lack of defense against bots, and insensitivity to music artists. [16] And finally, in that same January, Ticketmaster acquired TicketsNow, a ticket reseller in the United States, for $265 million. It looks a bit crazy, doesn't it? The average monthly active Ticketmaster users are 115,900,000. Movies, music concerts, sports events, and stand-up comedy can be considered the backbone of the entertainment industry. Or choose from the following popular destinations. Movie tickets purchased through online platforms are expected to witness a CAGR of 7.6% over the forecast period. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The audience of Ticketmaster.com is made up of 49.68% women and 50.32% men. Hubbard has never run a global business with 3,000 employees, 11,000 clients, and $1.2 billion in annual revenue. Their most recent investment was on Sep 12, 2008, when Active Network raised $92.3M. [122][128], Ticketmaster has been the ticketing provider for the National Football League (NFL), National Hockey League (NHL) and the National Basketball Association (NBA). Furthermore, the proliferation in technology is transforming the overall industry dynamics. The band said they were protesting Ticketmaster's ticket fees, while Ticketmaster argued that the band was taking revenue from venues and promoters. The majority of visitors are between the ages of 25 and 34. [125] Ticketmaster has partnered with musical acts such as Taylor Swift,[126] and the Trans-Siberian Orchestra,[127] and theatre productions such as Hamilton and Harry Potter and the Cursed Child. Over 20,000 tickets may be processed in real-time per minute across all of our sales platforms thanks to the Ticketmaster system. [CDATA[ Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. [96] Because of this, Ticketmaster received a great amount of criticism because many of the attendees who were denied entry were accused of having counterfeit or cloned tickets, even though those attendees presented proof of payment or their ticket had not even been previously scanned. The consent decree is extended through 2025 and is required to enforce its own compliance with the decree with a penalty of $1 million for any future violations. [111], For the Eurovision Song Contest 2023 in Liverpool in May 2023, the European Broadcasting Union (EBU) and the host broadcaster BBC partnered with Ticketmaster. [21] The deal was cleared by the U.S. Justice Department in January 2010 under the condition that the company sell Paciolan to Comcast Spectacor or another firm, and license its software to Anschutz Entertainment Group (AEG), its biggest competitor. The ongoing pandemic has forced telecom operators worldwide to test their network resiliency and revisit their planned investments, especially in 5G technology. The annual revenue of Ticketmaster varies between 1.0B and 5.0B. "[105], On December 26, 2022, American country singer Zach Bryan criticized Ticketmaster for his Burn Burn Burn tour (2023) and listed out non-transferrable tickets to stop scalpers. [59] Economists characterize the secondary market in tickets as socially wasteful rent-seeking. Engaging audiences through Reddit may reveal new opportunities. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. A large media company with 6,678 employees and an annual revenue of $16.7B, Ticketmaster is headquartered in West Hollywood, CA. Event-related deferred revenue was $3.5 billion as of March 31, 2022 compared to $1.5 billion as of March 31, 2021. None of the information on this page has been provided or approved by Ticketmaster. Ticketmaster makes $45.7M in a day. Various media outlets reported that both the Democrat and Republican senators "grilled" Ticketmaster's representative, Joe Berchtold, the company's chief financial officer. Alternative entertainment may include pre-recorded programs as well as live sports programs, concert events, the Metropolitan Opera, gaming events and other special presentations. "[54] That same year, musician Bruce Springsteen complained of a conflict of interest between Ticketmaster and TicketsNow after fans were directed to TicketsNow once tickets to his concert sold out on Ticketmaster.com. Data delayed 15 minutes unless otherwise indicated (view delay times for all exchanges). Live Nation Entertainment annual revenue for 2021 was $6.268B, a 236.8% increase from 2020. Such services save time and are a cost-effective way of buying movie and event tickets. Official Platinum Seats are premium tickets to concerts and other events made available by artists and Event Organizers through Ticketmaster. [5][6], In 1982, Fred Rosen was appointed CEO of Ticketmaster and moved the company to Los Angeles to be closer to the live entertainment industry. Their most recent acquisition was ThaiTicketMajor on Jul 21, 2022. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. After two rounds of ticket balloting remaining spare tickets were sent out to people who originally put their name down. $3.2 Billion in Event-Related Deferred Revenue, Up 2x (vs Q2 2019) Fan Attendance at Operated Venues Grew 13% (vs Q2 2019) to Over 14 Million, with Almost 30 New Venues in Pipeline . Funding $2.7M Acquisitions 5 News Latest News Dec 14, 2022 Pressbee It does not store any personal data. [62] Ticketmaster denied the allegations, saying it would examine its resale policies on TradeDesk, and that it "never allows ticket scalpers to buy tickets ahead of fans. [25], In 2015, Ticketmaster acquired Front Gate Tickets, a music festival ticketing service that provided services for festivals including Lollapalooza and Austin City Limits. Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. Moreover, factors such as strong economic growth and prosperity, shift towards western oriented lifestyle, rising broadband penetration, and the launch of new age multiplexes, are expected to drive the market growth in countries, such as India and China, over the forecast period. SME's reported revenue rose by nearly 24% to 1.38 trillion yen ($10.16 billion) and operating income rose nearly 25% to 263 billion yen ($1.94 billion) for the fiscal year 2022, making it the . The collapse of record album sales after the year 2000 means that as of the 2020s, 95 percent of artist income comes from concert tours. 1.12 million customers were eligible to claim up to a $30 refund. Since 1995, Ticketmaster has controlled more than 80% of the market for primary tickets to significant concerts. After Smith expressed his outrage, Ticketmaster refunded a portion of the fees to the purchasers. [112] Prior to the ticket booking platform going live, many users complained that the Ticketmaster website had crashed with a 500 error. Revenue is expected to show an annual growth rate (CAGR 2023-2027) of 3.59%, resulting in a projected market volume of US$82.61bn by 2027. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. [99], On January 24, 2023, a three-hour hearing by the Senate judiciary committee,[100] titled "That's the Ticket: Promoting Competition and Protecting Consumers in Live Entertainment", to analyze "the long-simmering dissatisfaction over the 2010 consent decree governing the merger of Ticketmaster and Live Nation", was held at 10:00 am EST in the Hart Senate Office Building, Washington, D.C.[101] The hearing was telecast live. However, in 2020 the company. However, prepaid smart cards are another emerging trend which reduces queue at vendor stands, provides entry, and simplified merchandise transactions. New and enhanced programming alternatives is expected to expand the industrys customer base and increase patronage for exhibitors. The first valuation was in 2009, at just under $1 billion. The new trend is adopted by event organizers for providing convenience and premium experiences to customers. Key events covered under the scope of the online event ticketing market include movies, sports, music concerts, stand-up comedy shows, theater, dance, and opera shows. Ticketmaster has made 5 investments. Ticketmaster's peak quarterly revenue was $6.2B in 2022(q3). The increase in people working from home has led to a surge in demand for online video viewing, downloading, and communication through video conferencing, all of which are leading to increased network traffic and data usage. Annual Revenue > $1.0B. Then, there's Canada with a share of 5.28% of all tickets. Live Nation has also reported an 8% increase in concert revenues in 2019, with its international fan count up by 11%. [76], In December 2020, Ticketmaster "entered into a plea agreement with federal prosecutors" and agreed to pay a $10 million fine after being charged with illegally accessing computer systems of a competitor. This cookie is set by GDPR Cookie Consent plugin. [45], In 2022, Ticketmaster was experimenting with a demand-based, dynamic pricing which would vary the ticket price based upon demand. Free business intelligence platform with subscription, 4. Please fill out the form below for a free PDF report sample & Software developers are coming up with user-friendly interfaces and frequent updates to enhance user experience. This years attendance is our best yet see an extract here with an outstanding programme of speakers, guests, content and networking PLUS the annual Awards. Fans Say It's Their Hunger Games", "AOC demands Ticketmaster be dismantled after Taylor Swift ticket sale chaos", "Tennessee AG Investigating Antitrust Violations in Taylor Swift Ticket Presale", "Tennessee, North Carolina AGs Investigating Taylor Swift Ticket Presale", "Justice Department Said to Investigate Ticketmaster's Parent Company", "Taylor Swift slams 'outside entity' over ticket fiasco: 'I'm not going to make excuses for anyone', "Taylor Swift: 'Swifties' sue Ticketmaster over tour sale problems", "Hundreds of Tickets Canceled for Bad Bunny Concert in Mexico", "Final de la gira de Bad Bunny en Mxico opacada por boletaje falso; Ticketmaster ofrece reembolsos", "#AvisoImportante con respecto al concierto de @sanbenito (#BadBunny) en el @EstadioAzteca", "Ticketmaster deber reembolsar y dar 20% extra a fans de Bad Bunny afectados: Profeco", "Ticketmaster gets grilled: 6 takeaways from hearing over Taylor Swift concert fiasco", "Ticketmaster Plans to Blame Scalpers for Taylor Swift Debacle at Senate Hearing", "Taylor Swift concert fiasco leads to US Senate grilling for Ticketmaster", "Ticketmaster apologises for Taylor Swift tour sales fiasco", "DC organization protests against Ticketmaster and Live Nation outside US Capitol", "With Ticketmaster Lawsuit's First Hearing, Swifties Take to the Streets", "Zach Bryan drops surprise album 'All My Homies Hate Ticketmaster,' vows to combat high ticket prices", "Zach Bryan Wants to Burn Ticketmaster to the Ground", "Drake fans are the latest to hit Ticketmaster with a lawsuit following 'It's All A Blur' tour sale", "Ticketmaster facing lawsuit over Drake pricing now, too", "Drake fan files class-action lawsuit against Ticketmaster over inflated "Official Platinum" prices", "Eurovision 2023: Tickets for Liverpool sell out after huge demand", "Eurovision tickets website crashes moments before sale begins", "Eurovision final 2023 tickets sell out in 36 minutes", "Tickets: Eurovision Song Contest Grand Final - Live Show, Liverpool | Sat, 13 May 2023, 20:00 | Ticketmaster UK", "Eurovision tickets reselling for up to 12,000 as fans hunt for ways to attend contest", "Tickets for all 9 shows at this year's Eurovision Song Contest have now SOLD OUT", "Anger as fans say Coronation Concert ballot 'misleading', "Coronation Concert chaos after tickets sell out in minutes angering ballot holders", "Ticketmaster To Use Next-Generation Venue Software For The NFL", "Scottish Comic Beats Taylor Swift, Ed Sheeran in Ticketmaster UK Fan Vote For 'Ticket of the Year', "Ticketmaster Will Once Again Be the Official Ticketing Partner of SMG's UK Venues", "Taylor Swift announces massive 2018 'Reputation' tour", "Exclusive: Trans-Siberian Orchestra announces 20th-anniversary winter tour", "How to Buy Tickets to Broadway's Harry Potter and the Cursed Child Parts One and Two", "NFL, Ticketmaster renew partnership for at least $200M", "Guarding The Gates: NHL Signs Multiyear Extension Of Deal With Ticketmaster", "NBA Renews Ticketmaster Deal for Two Years", "StubHub Inks NFL Deal for Digital Tickets, Ticketmaster Integration", "New Tech Offerings This Year At The US Open", "Rogers Cup goes digital with Ticketmaster", "Wyndham Championship announces deal with Ticketmaster, new tier pricing", Scam Alert: Entertainment Rewards and Ticketmaster Consumerist, Hollywood Casino Amphitheatre (Maryland Heights, Missouri), Hollywood Casino Amphitheatre (Tinley Park, Illinois), TCU Amphitheater at White River State Park, https://en.wikipedia.org/w/index.php?title=Ticketmaster&oldid=1152102324, Entertainment companies based in California, Companies based in Los Angeles County, California, Entertainment companies established in 1976, CS1 Mexican Spanish-language sources (es-mx), Short description is different from Wikidata, Articles tagged with the inline citation overkill template from January 2023, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 28 April 2023, at 06:28.

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