Return Eligibility
You may return eligible items within 30 days of the delivery date. To qualify for a return, items must:
- Be in their original condition with no signs of misuse, damage, or excessive wear.
- Include all original accessories, manuals, cables, packaging, and any promotional items that came with the product.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Gift cards.
- Clearance or final sale items.
- Products that have been damaged due to misuse, improper installation, or unauthorized repairs.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. Include your order number, a description of the issue, and photos of the product and packaging. We will work to provide a replacement, repair, or refund as appropriate.
How to Start a Return
To initiate a return:
Request an RMA
A return form has been provided at the bottom of the page to initiate the return process. Please complete all required fields with the requested information and include any additional details relevant to your return.
Provide Order Details
Provide your order number and the reason for your return. Wait for return authorization and shipping instructions.
Package the Item
Securely package the item with all original contents and original packaging. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Ship Your Return
If shipping is required you may recieve an email with provided instructions. Returns sent without prior authorization may be delayed or declined.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. If the returned item does not meet our return requirements, it may be returned to you without a refund or a minimum 25% restocking fee.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product within 30 days from the delivery date. If you would like a different item, please return the original product with all accessories and original packaging (if eligible) and place a new order.
Order Cancellations
Orders may be canceled before they have been processed for shipment. Once an order has shipped, it cannot be canceled and must follow this Return Policy.
Warranty
Products are covered by a manufacturer's warranty. Warranty coverage, terms, and duration vary by manufacturer. Please refer to the product documentation or contact us for warranty assistance.
Frequently Asked Questions
Initiate a Return
Fill out the form below and our team will get back to you within 1–2 business days with next steps.